Privacy policy

At Upper Celestials, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or place an order with us.

Information We Collect

We may collect the following information when you use our website or place an order:

Full Name
Shipping and Billing Address
Email Address
Phone Number
Order and Transaction Details
Customer Support Communications
Information required to process and fulfill your orders

Payment Information:
We do not store your debit card, credit card, CVV, UPI PIN, or other sensitive payment credentials on our servers. Payments are securely processed through authorized and trusted payment gateway providers.

How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders
Provide customer support and assistance
Manage returns, exchanges, cancellations, and refunds
Send order confirmations, shipping updates, and delivery notifications
Improve our products, services, and website experience
Prevent fraud, unauthorized transactions, and security threats
Comply with applicable laws and legal requirements

Sharing of Your Information

To provide our services, we may share necessary information with trusted third-party service providers, including:

Shipping and Logistics Partners
Payment Gateway Providers
Technology and Hosting Providers
Customer Support and Communication Providers
Government or Legal Authorities, where required by applicable law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

Your Rights

Depending on applicable laws, you may have the right to request:

Access to the personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of your personal information where legally permitted
Withdrawal of consent where processing is based on consent
Opt-out from promotional or marketing communications

For any privacy-related requests, you can contact us using the details provided below.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

Process and fulfill your orders
Provide customer support
Maintain business and transaction records
Comply with applicable legal and regulatory requirements
Prevent fraud and resolve disputes

When your information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Third-Party Services

Our website may use or contain links to third-party websites, applications, payment services, shipping services, or other platforms.

These third parties may have their own privacy policies and terms of service. Upper Celestials is not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing their respective privacy policies before providing personal information.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any updated version will be published on this page with the revised information.